Regional Manager, MD/DC Region
Melissa Wyman has been with Red Door Spa Holdings since September 2003, holding the positions of Guest Service Manager, Assistant General Manager, General Manager, Regional Training Manager – Guest Services, National Training Director – Guest Services and then Regional Manager of all Maryland and District of Columbia spa locations. Ms. Wyman oversees the development of operations and leadership teams in her region, generating $16M in annual revenues.
In her various roles with Red Door, Ms. Wyman created the company’s first formalized nation-wide Guest Service Training Program for all Service Providers, Guest Service Associates, Managers, and Spa Attendants, was a primary contributor to the composition of the company’s Standard Operating Procedures, and coordinated the company’s training and conversion of their daily operating systems. Ms. Wyman also participated in the training and team development of various new Red Door Spa openings over the course of her tenure.
Ms. Wyman is a Certified Spa Supervisor and has completed course work in Retail Management and Risk Management. Ms. Wyman is an active member of International Spa Association (ISPA) serving on Membership Development and Focus Group Task Forces for the organization.
Ms. Wyman studied at the University of Maryland with a focus on strategic and entrepreneurial business. She has also completed extensive training in financial management and human resources. Prior to joining Red Door, Ms. Wyman held a Retail Management and Guest Service Management position with a privately owned day spa in Rockville, Maryland.
Red Door Spa
With its renowned beauty expertise based on the fundamental elements of day spa pioneer Elizabeth Arden, Red Door Spas operates 30 day and resort spas nationwide. Red Door Spas’ all-encompassing spa menu, complete with award-winning signature services, enhanced specialty treatments and beauty and wellness recommendations, offers everything from facial skincare, massage and body treatments to nail care, hair design, make up artistry and more. Always on the industry cutting edge, every Red Door Spa provides guests with a unique and unforgettable experience, delivering the highest level of technical expertise and impeccable guest service. Committed to enhancing the lives of its guests through beauty, harmony and well-being, and to providing pioneering techniques, quality treatments and advanced services, Red Door Spas continues to expand, innovate and serve as a trend-setting leader within the day spa industry.
Red Door Spa Holdings
Red Door Spa Holdings is a privately-held company backed by North Castle Partners, a private-equity firm specializing in investments in the healthy living and aging sector. Red Door Spa Holdings owns and operates spas and licenses trademarks from the publicly-traded global prestige fragrance and cosmetic company, Elizabeth Arden Inc., and is a separate corporate entity. Red Door Spa Holdings currently owns and operates 48 full-service salons and day spas across the United States. This includes 30 Red Door Spas in freestanding locations and upscale resort and hotel properties and 18 Chicago-based Mario Tricoci Hair Salons and Day Spas.